Open Weekdays till late (Mon - Sat 08:00hrs to 21:00hrs)
Bringing you value for money
** FREE VISIT NO OBLIGATION ** FREE OFF SITE HARDWARE VALET ** FREE DELIVERY ** FREE SERVICE BACKUP
| Service | Price |
Description
|
|
PC Repair |
£45.00 (one off fee) |
Flat labour fee, no matter how long it takes. Base unit repairs include the keyboard and mouse. Air clean included (Note : this does not include parts)
|
| Laptop or Netbook Repair |
£45.00 (one off fee) |
Flat labour fee, no matter how long it takes. Air clean included (Note: this does not include parts)
|
| Printer Repair |
£45.00 (one off fee)
|
Flat labour fee, no matter how long it takes. Air clean included (Note: this does not include parts)
|
| PC or Laptop Setup and connected |
£45.00 (one off fee) |
PC or Laptop out of the box (or used) and requiring setup and installation of software.This also includes Netbooks with Linux OS.
|
| Wireless or Hard Wired Network Installation |
£45.00 (one off fee) |
Need your network hub configured and setup so you can use Wi-Fi and get connected to the network? (Note: this does not include parts)
|
| Printer Setup |
£30.00 (one off fee) |
Printer out of the box or used, and local install of hardware and software drivers needed including Wi-Fi setup? (Note: this does not include parts like printer cables) |
| PC Health |
£45.00 (one off fee) |
PC Unwell, running very slow? We can supply a full report and give it a good service repair.
|
| Data Backup and Cleanse |
from £30.00 |
Need your data backed up with the files that matter? We can burn these on DVD clean from viruses. (Note : this can be supplied on a memory data key too, + £15.00)
|
| Data Recovery |
from £45.00 |
If you have lost your data and the machine is functioning, we are able to recover a high percentage. If your hard drive has crashed, we can get our outsourced data recovery specialists to take a look and quote you accordingly.
|
| Data Transfer |
£25.00 (one off fee) |
Need your data transferred from one device to another?
|
|
Operating System (OS) Install |
£35.00 (one off fee) |
Need Windows or Mac OS reinstalled or the latest OS put on your machine? This is a flat labour fee.
|
|
Blackberry PDA Repair
Apple iPhone Screen Repair
|
£35.00 (one off fee)
£45.00 (one off fee)
|
Broken PDA? Flat labour fee, no matter how long it takes. OS rebuilds and data synchronization with BES exchange and BIS. (Note: this does not include parts)
Broken Screen on your Apple iPhone? We supply a full screen replacement service. This includes parts and labour with next day return.
|
| Network Hub repair |
£30.00 (one off fee) |
Problems with your hub or Wi-Fi not connecting? We can repair your network so you are running efficiently at the right speed. (Note: this does not include parts)
|
| Installation Upgrade |
£45.00 (one off fee) |
Need bigger video graphics, better sound card, more RAM, additional hard drives or TV cards? (Note: this does not include parts)
|
|
***** NEW for 2011 ******
PS3 / Camera PHOTO Recovery
|
£45.00
|
Need your PS3 fixed? We supply this great service with a fixed price excluding parts. Need your PHOTOS recovered ? We collect and deliver with a great turn around, just give us your memory card.
|
| IT Training |
£35.00 per hour |
This includes all aspects of your IT install and is charged per hour. It is a 121 session and the training is designed around what you have or will be using. This has been very useful to customers just starting out with IT and returning customers that have upgraded with new kit like a new PC or CCTV install. One to two hours should do it. (Please book one week in advance due to popularity and material preperation).
|
| Parental Security |
£30.00 (one off fee) |
Need your children protected from the Internet?
|
| Password Reset |
£35.00 |
Need your Administrator or Root password reset or another account? Priced per machine.
|
| Virus Infection |
£45.00 (one off fee) |
Flat labour fee, no matter how long it takes.
|
| IT Shopping Buddy |
£25.00 per hour |
Need help buying your new PC or Laptop and want a shopping buddy? No Problem, we join you for shopping. If you are looking for good IT advice on what to buy and where to go then we can help you shop for the right technology at the right price, making sure you come back with what you need and not paying for what you dont. This has become very popular during the high street sales. Please book two days in advance for your IT Shopping Buddy.
|
**FREE HARDWARE VALET is a hardware cleaning service that applies to both the home and business user. Using high pressure air compressors, the PC base unit which includes all cooling FANS, connectors, sockets and equipment covers are thoroughly cleaned. Equipment is brought back dust free and clean inside and out, packaged in cling film. For business users this service would be scheduled as part of your on site support contract and supplied free of charge.
Purley based covering Surrey and Kent
| Pay as you Go Remote Hourly | £35.00 |
Remote support to anywhere up to 1hr. This is a non contractual rate and doesn't include parts.
|
| Pay as you Go On Site Hourly | £55.00 |
Physical on site support up to 1hr (within the Surrey and Kent borders). All services that we cover can be used at the fixed rate per hour. This is a non contractual rate and doesn't include parts.
|
| Pay as you Go On Site Daily |
£330.00 |
On site for whole day (8hrs). All services that we cover can be used for the day. This is normally pre booked by the customer and we can cover outside the Surrey and Kent borders. This has been good value to the customer especially during office moves. This is a non contractual rate and doesn't include parts.
|
|
BT Vision Setup ***NEW**** |
£35.00 (one off fee) |
Installing your BT vision package, all is needed is your equipment and an available broadband connection hub, we can do the rest.
|
|
Network Data Cabling (any length) |
£2.50 (per metre) with ends |
Need additional RJ45 network patch leads for your hub? We can custom make these for you with a fast turn around (same day).
|
|
Network Data Cabling full installation |
£4.50 (per metre) with ends and UPVC trunking |
Need additional RJ45 network patch leads for your hub installed in UPVC trunking? We can custom install this for you with a fast turn around, This includes all drilling and cutting to install your trunking and the ends for your cabling, making your office or home look clean and tidy with no hanging wires from your router to the device being connected. Please call us for a free no obligation quote.
|
|
Screen Repairs |
£65.00 - £95.00 |
If your screen is broken we tend to supply a new replacement for the repair. Sizes covered are from 15"- 19"
|
Home
Business
Prices include Apple MAC machines
| Business site survey | £00.00 |
FREE Equipment Audit for your Business, please ring for bookings.
|
| Business support contract quote | £00.00 |
FREE Hardware and Software Support Quote for your Business, please ring for bookings.
|
| IT Run book |
1-2 Day rate charge |
A reference manual for the day to day operations of your business and its technology. Also a powerful risk awareness tool for future business growth and an invaluable aid for disaster recovery. Pricing is subject to the size of company being audited, please call us for more information.
|
| Break Fix Contract LOW | £1,200.00 per year |
Small office with up to 10 users, local data server, network and Internet. Next day on site including all parts and labour for the year. |
| Break Fix Contract MEDIUM | £1,500.00 per year |
Small office with up to 10 users, local data server, network and Internet. Within 8 hours on site including all parts and labour for the year. |
| Break Fix Contract HIGH |
£1,800.00 per year |
Small office with up to 10 users, local data server, network and Internet. Within 4 hours on site including all parts and labour for the year. |
| Break Fix Contract LOW | £6,000.00 per year |
Medium office with up to 50 users, local data servers, network and Internet. Next day on site including all parts and labour for the year.
|
| Break Fix Contract MEDIUM | £7,500.00 per year |
Medium office with up to 50 users, local data servers, network and Internet. Within 8 hours on site including all parts and labour for the year.
|
| Break Fix Contract HIGH |
£9,000.00 per year |
Medium office with up to 50 users, local data servers, network and Internet. Within 4 hours on site including all parts and labour for the year.
|
NOTE : All services supported for onsite pay as you go, some repairs or installs are limited however with pay as you go remote support
Example 1
Pay as You Go
Contract Small 10 User
Example 2
Contract Medium 50 User
Other
NOTE : Break Fix Contract example 1 above is for a small size office covering the hardware and software repairs for up to 10 users, with the following response times; LOW=Next Day, MEDIUM=On Site within 8hrs, HIGH=On Site within 4hrs these times are referred to as the service level agreement (SLA). The customer is contacted within the hour by the engineer before attending site. This doesn't include other additional services like equipment upgrades or new installs. Please contact us for more information on a free site audit and customised quote for supporting your equipment. The above break fix quotation is a general guide only and as a result is subject to change.
NOTE : Break Fix Contract example 2 above is for a medium size office covering the hardware and software repairs for up to 50 users, with the following response times; LOW=Next Day, MEDIUM=On Site within 8hrs, HIGH=On Site within 4hrs these times are referred to as the service level agreement (SLA). The customer is contacted within the hour before attending site by the engineer. This doesn't include other additional services like equipment upgrades or new installs. Please contact us for more information on a free site audit and customised quote for supporting your equipment. The above break fix quotation is a general guide only and as a result is subject to change.
